1. Are the products official and genuine?

Yes, this store is the official flagship store of ONIKUMA brand, all products are official and genuine, enjoy after-sales protection.

2. Logistics wrong goods/parcel damage

We are CHOICE products, the use of the platform's official logistics delivery, stocking to the platform warehouse will also be quality control, if you encounter product logistics misdelivery, damage and other transportation problems, please contact the first time the official customer service of the speedy seller, feedback on your problem, it will be the first time for you to solve the problem ~!

3. What gaming devices does this headset support?

This headset is a wired gaming headset, the product has two types of interfaces, 3.5MM and USB. so the product supports electronic products with audio output 3.5MM, such as: computers, tablets, cell phones and so on. This model also comes with a 3.5mm adapter cable, which can meet the needs of different users.

4. Why is there no sound when my headset is connected to the computer?

First of all, please make sure that the audio and microphone ports of the headset are correctly linked to the host computer; secondly, make sure that the ports are all plugged into the host computer ports; finally, turn on the sound option in the audio settings panel of the computer.

5. Why is there no sound from my microphone?

First of all, there is a microphone mute button on the left side of the product, you need to turn this button on. Secondly, make sure the 3.5mm audio output connector of the headset is correctly linked. Lastly, check if the microphone function is enabled in your computer software. This product uses 360° omni-directional HD microphone, specially designed for people with high gaming requirements.

6. My headset has no sound or noise?

First, check the volume adjustment button on the left side of the headset to make sure the volume setting is normal. Secondly, check if the headset 3.5mm connector is fully inserted into the electronic device to make sure the link is normal. Lastly, check if the computer has sound settings turned on, and if there are any other strong magnets around the headset to interfere.

7. What computer systems are supported?

This product supports 32-bit and 64-bit win7/8/8.1/10/xp and other computer systems.